• When you parcel has been shipped you will receive a tracking number, this will give you the date and occasionally a time slot, you must be home to receive the delivery. Ways Of Wagyu will not be liable for spoilage on a missed delivery or delivered to a safe location.

If the items arrive in a condition where the food is spoiled and inedible then please contact us immediately to our email or phone number listed so we can arrange accordingly. Only in this event would a refund be applicable.

Our steak are delivered frozen unless stated or requested. When receiving your steaks please ensure you put them straight into the freezer (or fridge if you want to defrost unless fresh put them into the fridge, fresh steaks can be frozen).

Steaks on arrival may be slightly thawed, this is normal and can vary due to weather conditions, all steaks are shipped in specialised EPS boxes with gel ice packs and filling to ensure your steaks arrive in the best possible condition.

To defrost place them in the fridge the night before and allow them to defrost slowly. This will ensure peak quality and freshness. When opening the steaks there may be a distinct smell, this is totally normal. If this happens pat the steak dry and leave for 15 - 30 minutes and the smell will usually go however sometimes it remains.

Season, Sear, Cook and Enjoy.

We take food safety and allergen management seriously and make every reasonable effort to prevent direct contamination of our products. However, our products are prepared, handled, and packaged in an environment where allergens may be present. Therefore, we cannot guarantee that our products are completely free from traces of allergens due to the risk of cross-contamination.

Customers with food allergies or intolerances should review all product information carefully before placing an order. If you have a severe allergy or require further allergen information, please contact us before purchasing so we can provide the most accurate information available. By placing an order, customers acknowledge that while we take precautions to minimise the risk of contamination, we cannot eliminate the possibility of unintended allergen traces.

We shall not be liable for any loss, damage, deterioration, illness, or other issues arising from:

• Safe Place Deliveries: If a customer instructs us or our courier to leave an order in a designated safe place, with a neighbour, or at any alternative delivery location, the customer accepts full responsibility for the order once it has been delivered in accordance with those instructions. We shall not be liable for any loss, theft, damage, deterioration, tampering, or temperature changes that occur after the order has been left at the nominated location.

• Delayed Storage After Delivery: Customers are responsible for promptly receiving and storing their order correctly upon delivery. We shall not be liable for any deterioration, spoilage, temperature-related damage, or reduction in product quality caused by a delay in bringing products indoors, unpacking, refrigerating, freezing, or otherwise storing the products in accordance with the storage instructions provided.

• Improper Storage: We shall not be liable for any issues arising from improper storage of products after delivery, including failure to refrigerate or freeze products where required.

• Improper Handling or Use: We shall not be liable for any issues arising from improper handling, preparation, cooking, thawing, or use of our products.

• Expired Products: We shall not be liable for any illness, loss, or damage caused by the consumption or use of products after the stated use-by or expiry date.

• Allergens: We shall not be liable for any allergic reactions or health issues where allergen information has been clearly provided and the customer has failed to review or follow the relevant product information.

Customers are responsible for inspecting their order upon delivery and ensuring all products are stored correctly in accordance with the storage instructions provided. If there are any issues with an order, customers should notify us as soon as reasonably possible.

Nothing in these Terms & Conditions excludes or limits our liability where such exclusion or limitation is prohibited by applicable law, including liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded or limited.